Welcome to Bug Fixing Heaven!
Solutioneers specialise in the support and maintenance phase of the software development lifecycle.
We operate a unique business model to provide reliable, sustainable, and effective support solutions to protect your investment in bespoke application development.
Common industry issues that Solutioneers address
- Many software houses are geared up more towards new projects and less towards supporting released software.
- Supporting released software by the supplier becomes a distraction when working on new projects and directly impacts project team productivity.
- Most extended warranty prices are based on 10%-15% of the original contract value. The majority of projects in the software industry are under estimated. This results in the support & maintenance phase of the project being under funded and de-incentives' the supplier to support the release and usually results in a frustrated customer.
- The lines between bug fixing, change requests, and periodic maintenance whilst in the S&M phase are regularly blurred.
- Most software developers like to work on new, cutting edge projects utilising the latest technologies. Doing support and bug fixing is very unattractive. As a result of this, software support teams suffer from high staff turnover.
- Recruiting staff to support legacy technologies is difficult and increasingly expensive.
- When the supplier / customer relationship breaks down, or the supplier goes out of business, the customer is left with an unsupported (orphaned) application.
- Software houses don't like to take on 3rd party source code.